Service Consultant

For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success. If you are looking for a great career with great people, apply today!

With state-of-the-art facilities and technology, Luther looks to its Advisors to positively shape the customer experience by ensuring prompt and courteous service.

Responsibilities

• Oversee drive lane to ensure prompt, courteous, and effective service
• Ensure daily inventory of tech time is consistently sold by efficiently distributing work
• Provide concierge-level service by carrying out "above and beyond" assignments that leave a positive impression with the customer
• Handle customers efficiently and effectively from write-up to pick-up.
• Properly document customer concerns/requests for effective communication to technicians.
• Advise customers of needed repairs/recommended maintenance and help them make informed decisions.
• Progress check and update customers throughout the day.
• Inform customer when work is complete, inform them of all work that was completed, perform active delivery.

Qualifications

• Detail-oriented with exceptional organizational and time-management skills
• Demonstrated ability to manage others
• Exceptional written and verbal communication skills
• Professional, well-groomed appearance

What We Offer:

• Medical, Dental & Vision
• Short Term & Long Term Disability
• 401k with Match
• HSA/Flexible Spending
• Paid Vacation
• Growth Opportunities
• Paid Training/OME Certification

Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.